Contact Betahoy Support 📞
Betahoy offers two support channels: live chat and email. Both are reached from the account area of the Betahoy site, which serves players in the United Kingdom, where the minimum gambling age is 18+.
The casino carries 1,903 games and takes deposits from £10 by Visa, Mastercard or Trustly, so most queries concern payments, bonus terms or account checks. Have your username and the transaction details ready before you open a conversation.
Live Chat and Email
Live chat
Live chat is the faster route for deposit problems, bonus questions and withdrawal status. According to bettinglounge.co.uk, it is staffed 08:00-19:45, seven days a week. Outside those hours, email is the channel to use.
Email suits questions that need screenshots or documents, such as identity verification. The brand does not publish its support address in the material we reviewed, so use the contact details shown inside your account rather than an address from a third-party site.
Phone
A support phone line is not published. The only number on this page is for problem gambling support, given below.
Response Times
Betahoy does not publish a guaranteed reply time for chat or email. Chat is the quicker option during its reported hours. Withdrawals take 1-3 days, so ask about a payout only once that window has passed.
A practical tip: send one email with your account name, the amount, the payment method and the date. Follow-ups split across several messages slow resolution.
Operator and Licence Details
Betahoy is operated by Bet Ahoy Ltd, trading as BetAhoy, Companies House number 16650332. It holds UKGC licence 100094, which you can confirm on the UK Gambling Commission's public register.
Connections are protected with SSL/TLS 256-bit encryption. A postal address is not published in the material we reviewed, so use the channels above for all correspondence.
If gambling stops being fun, set deposit limits or take a break in your account settings, and call the GamCare National Gambling Helpline on 0808 8020 133.
